As in Harry Potter….
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Feeling a bit better now!

I’ll feel a lot better once they’ve sorted it all out, though.



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2 responses to “Howler

  1. Jean

    dear lorna,

    this is surreal, like so many aspects of the modern world. presumably the telephone is useless? i had tayside threatening me with the bailiffs recently because i wouldn’t pay 10 % extra on our council tax where the prob was that they hadn’t activated the dir deb i had sent them, and, to my astonishment, straightened it out by telephone.

    cheers. jean

  2. Mandella

    What a crazy situation. And congratulations on such a measured, civil complaint letter. Not an easy thing to achieve when one’s dander is up.

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