I am looking for a new Credit Card company.
I’ve been with Cahoot for a while now, as they offer a good internet-accessible account, with a decent interest rate on cash withdrawals (which I use when I go on holiday overseas).
Last month, I ordered some clothes and paid for them with my card. When I sent back the unsuitable items, a refund was made to my card, as is normal. I now find out that although I’ve set up a direct debit to pay my account, this refund was classed as a repayment and they’ve not taken the direct debit. And I’m liable for interest!
Not happy. The call center operative stated that if I make any repayment, that will automatically preclude the direct debit being taken.
I didn’t make the payment.
By my reading of the T&C the direct debit payment should have gone ahead as normal, and I shouldn’t be liable.
Cahoot appears unable to see this.