I am looking for a new Credit Card company.

I’ve been with Cahoot for a while now, as they offer a good internet-accessible account, with a decent interest rate on cash withdrawals (which I use when I go on holiday overseas).

Last month, I ordered some clothes and paid for them with my card. When I sent back the unsuitable items, a refund was made to my card, as is normal. I now find out that although I’ve set up a direct debit to pay my account, this refund was classed as a repayment and they’ve not taken the direct debit. And I’m liable for interest!

Not happy. The call center operative stated that if I make any repayment, that will automatically preclude the direct debit being taken.

I didn’t make the payment.

By my reading of the T&C the direct debit payment should have gone ahead as normal, and I shouldn’t be liable.

Cahoot appears unable to see this.


Leave a comment

Filed under Uncategorized

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s